Terms & Conditions

CORE CLAUSE · Platform Role

The platform's role is strictly limited to facilitating connections. The platform is NOT a contractor, NOT a supervisor, and NOT a guarantor of any outcome.

In these Terms, the following words and expressions shall have the meanings set against each, unless the context requires otherwise. "Platform" / "Rasi": the Rasi website and application together with all related services, features, and interfaces. "Operator": Information Technology Integrated Solutions Co., UNN 7054044669, the entity operating the platform. "User": any natural or legal person who registers on or uses the platform in any capacity. "Project Owner": a user who posts a project seeking a contractor or engineer. "Service Provider": a contractor, engineer, or engineering office registered on the platform to submit project offers. "Project": any request for construction, design, finishing, renovation, supervision, or comparable works posted on the platform. "Offer": any quotation or service proposal submitted by a service provider on a project. "Award": the project owner's decision to select a specific service provider. "Content": any text, images, files, drawings, or data submitted by users or appearing on the platform. "Fees": amounts the platform sets for specific services. "Law" / "Laws": laws and regulations in force in the Kingdom of Saudi Arabia. "Force Majeure": any event beyond reasonable control that makes performance impossible or unreasonably burdensome. "PDPL": the Saudi Personal Data Protection Law issued by Royal Decree No. M/19. "SCCA": the Saudi Center for Commercial Arbitration.

2.1 By using the platform in any capacity — including registration, browsing, posting a project, or submitting an offer — you acknowledge that you have read, understood, and agreed to be bound by these Terms in full. 2.2 If you use the platform on behalf of a company or legal entity, you represent and warrant that you are legally authorized to contract on its behalf. 2.3 If you do not agree to any provision of these Terms, you must immediately stop using the platform. 2.4 These Terms, together with the Privacy Policy and any other policies published on the platform, constitute a binding agreement and form an integral whole.

CORE CLAUSE. 3.1 The platform is a neutral digital intermediary whose sole role is to connect project owners with qualified service providers and provide a structured environment for posting projects, receiving offers, and comparing them. 3.2 The platform is not a party to any contract concluded between a project owner and a service provider, is not an agent for either, and bears no responsibility for contractual obligations between them. 3.3 The platform does not engage in contracting work, does not execute construction, design, or supervision activities, and does not directly provide engineering services. 3.4 The platform does not monitor project execution after award and does not supervise quality, timelines, or contractual obligations between parties. 3.5 Any verification or qualification is a risk-reduction measure only — not a warranty of any service provider's competence, integrity, or performance. 3.6 All decisions of selection, contracting, payment, execution, termination, or dispute are private matters between the project owner and the service provider. 3.7 The platform reserves the right to refuse, suspend, modify, or remove any content, account, project, or offer at any time without stated cause. 3.8 The platform provides no legal, engineering, financial, or insurance advice.

4.1 The user must be at least eighteen years of age and have full legal capacity to contract under Saudi laws. 4.2 The user must provide true, accurate, complete, and current data at registration and at any time while using the platform. 4.3 The user is fully responsible for the confidentiality of login credentials and all activities conducted through the account, and must notify the platform immediately of any unauthorized use. 4.4 Creating more than one account for the same person or entity, impersonating others, or providing misleading information is prohibited. 4.5 Service providers must meet the licensing and professional classification requirements applicable under Saudi laws.

Project Owner Obligations: Provide an honest and complete description of the project, scope of work, budget, and timeline. Evaluate offers in good faith, and refrain from using the platform for non-serious price-fishing. Independently verify the suitability of the service provider before award, including reviewing licenses and credentials. Honor any agreement concluded with the awarded service provider and resolve disputes with them directly. Service Provider Obligations: Provide accurate information on licensing, classification, experience, and prior work. Honor submitted offers and respond to inquiries professionally and within a reasonable time. Respect the agreed scope of work and comply with applicable professional and architectural regulations. Refrain from any practice that undermines platform transparency or affects fair competition.

6.1 The platform applies a multi-stage verification and qualification process ending in classification of service providers across four tiers: Registered, Qualified, Preferred, Elite. 6.2 The qualification and tier-progression criteria are published on the platform and are subject to change without prior notice. 6.3 Verification procedures include, but are not limited to, review of legal data, licensing, professional classification, prior work, profile completeness, and prior ratings. 6.4 Risk reduction is the sole purpose of verification. Verification does not provide any warranty of a service provider's competence, integrity, or performance. 6.5 The platform may downgrade, suspend, or terminate a service provider at any time if violations, complaints, or breaches are identified.

7.1 A project owner may post projects on the platform provided the data submitted is accurate, true, and complete, and that the project is lawful under Saudi laws. 7.2 The platform may refuse any project that does not align with these Terms, applicable laws, or the nature of available services, without stated reason. 7.3 Offers submitted by service providers constitute a binding commitment to the project owner under the terms stated in the offer. 7.4 The platform does not interfere in setting prices, payment terms, or execution details between parties, and bears no responsibility for the accuracy or suitability of offers. 7.5 A project owner may withdraw a project before award, and a service provider may withdraw an offer before its acceptance, subject to any applicable usage fees.

8.1 The platform charges fees for specific services, set and published on the platform from time to time as the Operator may determine. 8.2 The platform may amend the fee schedule, add new fees, or modify the payment mechanism at any time without prior notice. Continued use constitutes acceptance of new fees. 8.3 All fees are non-refundable except in cases the Operator expressly designates. 8.4 VAT and any other taxes due under Saudi laws are added to fees, and the Operator issues ZATCA-compliant electronic tax invoices. 8.5 Any payments between a project owner and a service provider take place outside the platform, and the platform bears no responsibility for their collection, guarantee, or any related dispute.

STRICT ENFORCEMENT. 9.1 Each user must conduct all correspondence, negotiation, exchange of offers, and award through the platform, for the duration of the project and until the engagement is formally closed. 9.2 Any user who has connected with another party through the platform is prohibited from circumventing the platform by any means, including: exchanging contact information outside official channels, offering to close the transaction outside the platform, offering or accepting discounts to bypass platform fees, or terminating a project on the platform with intent to complete it externally. 9.3 In case of breach, the platform may: (a) suspend or terminate the account immediately; (b) claim full fees plus damages assessed at no less than twice those fees; (c) claim all direct and indirect damages; (d) take all available legal actions. 9.4 This clause remains in force for twelve (12) months after the last interaction between the parties on the platform. 9.5 The user accepts that this clause is reasonable and necessary to protect the Operator's legitimate interest.

10.1 All intellectual property rights of the platform — including the trade name 'Rasi,' logos, designs, code, interfaces, text, databases, and licenses — belong to the Operator or its licensors, and are protected under Saudi intellectual property laws. 10.2 Users may not copy, modify, distribute, publish, reverse-engineer, or commercially exploit any element of the platform without prior written permission from the Operator. 10.3 The user is granted a limited, personal, non-exclusive, non-transferable, revocable license to use the platform solely under these Terms. 10.4 Any suggestions, ideas, or feedback provided by the user to the Operator are deemed property of the Operator without compensation.

11.1 The user retains intellectual property rights over content submitted to the platform (drawings, images, text, files), provided the user owns them or is licensed to use them. 11.2 Upon uploading any content to the platform, the user grants the Operator a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, copy, modify, display, and distribute the content for purposes of operating, developing, and marketing the platform, to the extent permitted by Saudi law. 11.3 The user represents and warrants that uploaded content does not infringe any intellectual property rights, privacy, or laws, and does not contain prohibited or offensive material. 11.4 The Operator may delete or remove any content it deems to violate these Terms or applicable laws, without prior notice and without any compensation.

The user agrees not to engage in any of the following activities, each of which constitutes a material breach: Using the platform for any unlawful purpose or in violation of Saudi laws. Submitting false, misleading, or impersonated data. Circumventing or bypassing the platform to complete transactions externally (see Clause 9). Disrupting platform operation or attempting to breach it. Using bots, scripts, or non-standard means to extract platform data. Publishing offensive, defamatory, racist, pornographic, violent, or morally objectionable content. Harassing, disturbing, or threatening any other user. Posting content that infringes the intellectual property, privacy, or trade secrets of others. Contacting users outside the platform for marketing purposes without prior consent. Using the platform for money laundering, terrorism financing, or any internationally prohibited activity. Manipulating, purchasing, or submitting fake ratings.

13.1 The Operator may suspend or terminate any account, or refuse service to any user, at any time, for any reason or without stated reason, at its sole and absolute discretion, and without prior notice. 13.2 Grounds for suspension or termination include, without limitation: breach of these Terms, abusive conduct, repeated complaints, circumvention, false data, or any reason the Operator considers justified. 13.3 The user is not entitled to any compensation arising from suspension or termination of the account, even if it results in lost opportunities or expected profits. 13.4 The user may terminate the account at any time by submitting a request to the support team. Provisions that survive termination (Intellectual Property, Non-Circumvention, Limitation of Liability, Dispute Resolution) remain in force. 13.5 After termination, the Operator may retain user data and correspondence for the period required by law or to protect its legal rights.

The user expressly acknowledges and agrees, to the maximum extent permitted by Saudi law: 14.1 The platform and all its content and services are provided 'AS-IS' and 'AS-AVAILABLE,' without any express or implied warranties of any kind, including warranties of fitness for a particular purpose, freedom from defects, continuity, accuracy, integrity, or non-infringement. 14.2 The Operator does not warrant that the platform will be free of errors, viruses, or interruptions, or that it is compatible with all devices and systems. 14.3 The Operator provides no warranty as to the quality, integrity, competence, or conduct of service providers registered on the platform, even after they pass the verification and qualification process. 14.4 The Operator provides no warranty that platform use will lead to specific results, conclusion of contracts, or any defined economic benefit. 14.5 Any decision the user makes based on platform information is at the user's full personal responsibility.

LIABILITY CAP — READ CAREFULLY. 15.1 To the maximum extent permitted by Saudi law, the Operator, its affiliates, employees, agents, or licensors shall not be liable for any indirect, consequential, incidental, special, or punitive damages, including without limitation: loss of profit, loss of opportunity, moral damages, loss of reputation, or loss of data. 15.2 In any event, the Operator's total cumulative liability to any user, for all claims combined, shall not exceed the lesser of: (a) the total fees actually paid by the user to the platform during the six months preceding the cause of action, or (b) five hundred (500) Saudi Riyals. 15.3 The liability limitations apply across all theories of liability — contract, tort, negligence, warranty, or otherwise — even if the Operator has been advised of the possibility of such damages. 15.4 These limitations do not apply where liability cannot lawfully be excluded under mandatory Saudi laws.

16.1 The user shall defend, indemnify, and hold harmless the Operator and all its affiliates from any claims, losses, damages, costs, or expenses (including reasonable attorney's fees) arising out of or relating to: (a) the user's use of the platform in violation of these Terms or applicable laws; (b) any content the user submits or uploads; (c) any breach of the user's representations, warranties, or obligations; (d) any dispute between the user and another user or third party; (e) any infringement of third-party rights, including intellectual property or privacy rights. 16.2 The Operator may assume defense and control of any such claim, and the user shall cooperate fully.

17.1 The Operator shall not be liable for any delay or failure to perform its obligations resulting from a force majeure event, including without limitation: natural disasters, wars, civil unrest, strikes, pandemics, telecommunications or power outages, cyberattacks, governmental decisions, or any exceptional event beyond reasonable control. 17.2 If force majeure continues for more than thirty (30) days, the Operator may suspend or terminate services without bearing any liability.

KEY CLAUSE. 18.1 These Terms are governed by and interpreted in accordance with the laws of the Kingdom of Saudi Arabia. 18.2 Any dispute arising out of or in connection with these Terms, including validity or termination, shall be referred exclusively to arbitration under the Arbitration Rules of the Saudi Center for Commercial Arbitration (SCCA) in force at the time the arbitration request is filed. 18.3 The seat of arbitration shall be Riyadh, Kingdom of Saudi Arabia. The number of arbitrators is one, appointed by the SCCA in accordance with its rules. 18.4 The language of arbitration shall be Arabic; submissions in English may be accepted without translation at the tribunal's discretion. 18.5 The arbitral award shall be final, binding, non-appealable, and enforceable in any competent court. 18.6 The user expressly waives the right to file or join any class action or representative action. 18.7 Notwithstanding the above, the Operator may resort to the competent courts for injunctive or preliminary relief.

19.1 The Operator may modify these Terms at any time, at its sole discretion, by posting the updated version on the platform. 19.2 Continued use of the platform after publication of modifications constitutes the user's express acceptance of them. 19.3 If the user does not agree to the modifications, the user must terminate the account immediately and stop using the platform.

If any provision of these Terms is found invalid or unenforceable by a competent court or arbitral tribunal, such finding shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

These Terms, together with the Privacy Policy and any other policies published on the platform, constitute the entire agreement between the user and the Operator, and supersede all prior agreements or understandings, oral or written, on the same subject.

22.1 The user shall direct any notice to the Operator through the official contact channels published on the platform. 22.2 Publication on the platform, notification to the registered email, or in-app notification constitutes valid service of notice and produces full legal effect from the date of publication or delivery.

The user may not assign any rights or obligations under these Terms to any third party without prior written consent of the Operator. The Operator may assign its rights or obligations, in whole or in part, to any party of its choice without need for user consent.

These Terms are issued in Arabic and English. In case of any conflict or difference in interpretation between the two versions, the Arabic version shall be the authoritative and binding reference.